TERMS OF SERVICE
By ordering a product from One Pacific Manufacturing, you agree to the following terms and conditions:
Payment Terms: All sales are final. Please review your order carefully for accuracy and compliance with One Pacific Manufacturing products, styles, quantities, colors. One Pacific Manufacturing is not responsible for errors in ordering products. All orders require payment in full prior to being delivered. Deposits are confirmation of the order and are non-refundable. A finance charge of 18% annually (1.5 % per month) will be added to any unpaid amounts.
Orders under $5,000 require payment in full at time the order is placed.
Printed orders require a 50% deposit at the time the order is placed with the remaining 50% balance due and payable three weeks prior to the “in hands date”. If you have a credit card on file, this card will automatically be charged prior to the 21 day cut off. Printed orders must be paid in full prior to being placed into the production process in order to meet established lead times. Delays in payment will incur additional rush or expedited fees. Failure to meet lead times, minimum quantities, and payment requirements may affect original pricing. One Pacific Manufacturing is not responsible for screen printer errors.
Custom orders require a 50% deposit at the time the order is placed. Custom orders are placed within the promotional specifications. Generally, custom orders require a 90-120 day manufacturing lead time depending on the product, which begins upon confirmation of order quantities, color, style, fabric, etc., and receipt of the 50% deposit. Orders will not be processed until the deposit has been received. The remaining 50% balance is due and payable upon notification that the order is ready to be shipped from the factory. No changes in the purchase order can be made after submission to the factory - this includes changes in shirt color, quantities, or design. Custom orders will be printed domestically and printing can extend production time beyond 90 days. Customer understands and agrees that custom orders are based on closet match in regard to fabrics, art, seams, and stitch colors unless a specific PMS color is specified by the customer. Please note - with Custom orders – we cannot guarantee exact quantities on custom orders. When placing a custom order, you agree to accept and purchase the amounts manufactured by the factory within a 4% (plus or minus) variance for custom orders. This means the factory may send an overage on some sizes and may be short on other sizes. The variances will be reflected in an adjusted invoice for the customer when the factory discloses final quantities. Final payment from the customer for final quantities is due at the time final quantities are made known before shipping. In the instance manufacturing variances create an unforeseen shortage on custom orders, One Pacific Manufacturing will substitute solid stock colors at standard pricing.
One Pacific Manufacturing is not responsible for customer’s failure to abide by the custom order deadlines and will not be responsible for any resulting expedited shipping and/or printing fees. Customer indemnifies One Pacific Manufacturing relating to any issues on variances of specifications resulting from the manufacturing process. Payment delays may result in late delivery of product.
Color Disclaimer: The color on-screen may vary from the finished product. To confirm the color, please refer to the pantone number for reference (if provided) or closest match. Due to the nature of the screen printing and dye process, colors in final print or dye may not necessarily match the pantone reference. In some cases, fabric of the same color may be used from different dye lots resulting in variances of color.
Damaged Product: One Pacific Manufacturing is not responsible for damage caused by general wear against abrasive surfaces, such as Velcro, bag strapping, rough seams, or damage due to accidents, improper care, mis-use or the natural breakdown of colors and materials over time.
Artwork: Vector artwork is required to screen print. Art charges will apply to Non-vector art or any artwork generation.
Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Customer agrees to expedited freight charges to accommodate any extended lead times resulting from printing, sample approvals, or payment. Your delivery date will depend on when we receive your order. Each order submitted constitutes an offer to purchase merchandise. If you provide One Pacific Manufacturing with a ship address that is different from the billing address on your card, this constitutes acceptance of the product and its delivery to a different address other than the billing address.
On all orders, the customer is responsible for providing all deliverables including payments, required art, quantities, size runs, etc., in a timely fashion and abide by the published lead times. Delays in payment and failure to providing deliverables will incur additional fees including but not limited to additional air-freight charges and expedited fees. Product will not be released or shipped to the customer until paid in full - including any adjusted balances. All sales are final and deposits are non-refundable. Customers who refuse/cancel orders after deposit has been received will forfeit all monies paid for the order including but not limited to the 50% deposit and may be billed for the remaining balances. All goods will remain in the property of One Pacific Manufacturing Sports until paid in full.
One Pacific Manufacturing is not responsible for lost or damaged freight. All non-U.S. orders are subject to duty and tariff costs. Any product discrepancies must be reported to One Pacific Manufacturing in writing within 72 hours of receipt of product, after which no return will be accepted. All returns are subject to a 25% restocking charge. Returns are not allowed on any printed product, returns are not accepted without prior authorization, and all returns must have a One Pacific Manufacturing Return Merchandise Authorization (RMA) number. Customer is required to pay freight for all returns. Customer hereby agrees to the exclusive jurisdiction and venue of the courts of competent jurisdiction within the State of California.
Electronic Communications Condition of Use: When ordering a One Pacific Manufacturing product, you are communicating with us electronically and consent to receive communications from us electronically.